Dear Mr. Escamilla

I was in South Texas recently. While there, the check engine alarm came on. For reasons I won’t go into detail, I chose to drive 60 miles to Escamilla Ford in Hebbronville Texas. I spoke to Marty (his last name escapes me.) I informed Marty of the issue with my car and he asked the information on my car (2011 Ford Mustang GT Premium). He replied that I could drive to your dealership so he could connect my car to the scanner and diagnose the problem. I arrived and met with Marty. Within a very short time it was determined that a damaged oxygen sensor was the cause of the fault. I gave him the OK to replace it but, as I would have expected for a small town, the sensor was ordered for the next day.

The next day as promised, the sensor arrived and it was installed in a very short time. I drove home over 1400 miles without any issues.

It was a pleasure dealing with Marty, especially that far from home. I cannot recall if I thanked him for all his help. Will you please convey my heartfelt thanks to him? In my humble opinion, having empowered and committed employees is one of the cornerstones of operating a successful business. In my opinion, you have achieved that and much more!

Sincerely

Jose S.



Dear Mr. Escamilla,

I just wanted to say thanks for your staff’s assistance last Friday. We were the three guys who were stuck there all day with a broken down diesel truck. Your whole staff went out of their way to accommodate us. Xavier and Jerry were especially helpful. They both stayed after hours with us while we were waiting for the replacement vehicle. Xavier even let us borrow his truck to go pick up our trailer. You have a good group of people who helped make an unpleasant experience bearable. Thanks again.

Sincerely,

Brian M.